Frequently Asked Questions
How much does wash & fold cost?
Pick-up and delivery is free. We charge a flat per-pound rate of $1.80/lb for two-day delivery or $2.00/lb for next-day delivery. Our wash and fold drop-off service is $1.60/lb. Need your laundry delivered sooner? Choose next-day delivery for $2.00/lb!
How do I know how much wash & fold I'm sending?
We charge per pound, so if you’re curious about how many pounds you’ll see on your receipt, weigh the laundry. You can use a regular bathroom scale or a hanging luggage scale if you have one.
What is Jet Laundromat?
Jet Laundromat is an on-demand laundry service. We help busy residents and businesses by picking up their dirty laundry and delivering it clean and folded within 24-48 hours.
How long until I get my clean laundry delivered?
We offer next day service ($2.00/lbs) and two day service ($1.80/lbs). Need to get your laundry delivered sooner? We can approve special requests… just ask!
What forms of payment do you accept?
For residential orders, we accept credit/debit cards. For commercial orders, we can accept checks or credit/debit cards.
When should I place my order?
When you place an order, you select a pick up and drop-off time. You can place an order up to three (3) hours before the pickup time. We recommend placing your order the night before, so you have time to bag the laundry and have it ready for pickup.
How can I add special order instructions?
Have a special request? When you start an order using the Jet Laundromat app, you can type in your special request.
Examples of special requests:
– special detergents like hypoallergenic or unscented
– laundry instructions like washing in hot or cold water
– no dryer sheets
– air dry certain items
– hang certain clothing items
Do you have large capacity washers?
Yes, we have extra large capacity washers at all of our stores that hold up to 60-80 lbs per load (around 4-6 standard loads).
What products do you use?
The products used during the cleaning/ drying process will depend on the type of laundry given and your preferences. We offer unscented dye free and scent free detergent. If you have a specific product/brand you’d like us to use, just let us know.
What areas do you serve?
Jet Laundromat has five convenient laundromat locations in Bloomington, Ellettsville, Indianapolis, and Greensburg to serve you.
How do I place an order?
We have three ways to place an order:
– Online at laundry-station.com
– Jet Laundromat iOS/Android mobile app
– Over the phone (812-551-2641)
Do you serve businesses too?
Yes! We can meet the needs of your business. Please give us a call (812-551-2641) to learn more about our commercial laundry service.
How do I pay for service?
Your credit card is automatically charged for service prior to delivery of your clean laundry.
Is there an order minimum?
We require a $25 minimum for all delivery orders. If your order is below $25, we will charge your payment account for $25.
Do I need to use special bags for Jet Laundromat?
Not at all! We recommend using cheap trash bags for your dirty laundry. We will return your clean laundry in a new clear plastic bag. You may also decide to use your own laundry baskets or bag.
Do I need to be home when my laundry is picked up?
You can choose to leave your laundry in a secure location such as your front or back porch. Please note that laundry left out unattended is at your own risk.
What laundry detergent do you use?
We use a specialized commercial grade soap for all delivery and drop-off orders. You can bring in your own soap/detergent or provide it with your laundry pickup.
Is our laundry washed with anyone else's?
Each order is processed separately. We never wash, dry or fold orders together.
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